If your campaign or sequence emails aren't going out, or they're going out when they shouldn't be, the fix is almost always one of a handful of things. Here are the most common issues and how to resolve each one.

Open your sequence and click the Errors tab. You'll see a list of recipients blocked from receiving emails, along with the reason for each block.

Cause: Recruiterflow lost the ability to send on your behalf, usually after a password change, a Google or Microsoft security update, or an IT-forced re-authentication.

Fix: Go to Settings → Permissions and reconnect your email account. Once reconnected, recipients stuck in the Errors tab can be re-added to the sequence.

For a detailed walkthrough, see Getting an "Insufficient Permissions" Error When Sending a Campaign?

Cause: Recruiterflow can't send an email if no email address is stored on the candidate or contact record.

Fix: Open the recipient's profile, add their email address, then add them back to the sequence.

Cause: Sequences with social connection request or message steps require your social account to be connected in Settings → Integrations. If it disconnects mid-sequence, recipients reaching that step will error out.

Fix: Reconnect your social account in Settings → Integrations. Recipients who errored on the social step will need to be manually advanced or re-added.

Cause: Every sequence has a Sending Schedule that controls which days and hours emails are dispatched. If a step is ready to fire outside that window, Recruiterflow holds it until the next valid sending slot.

Fix: Open the sequence and click Settings. Check the sending schedule. If emails are being held longer than expected, consider widening the window, or switching to a schedule that covers the hours your emails are queuing up in.

Example: If your schedule is Weekdays 9am–6pm and you add a recipient at 5:55pm on a Friday, their first email won't go out until 9am Monday.

Cause: The Stop on Reply setting is turned off for this sequence. This is configured per sequence, not globally, so it's possible some sequences have it on and others don't.

Fix:

This applies going forward. Recipients who've already received emails before the change won't be retroactively affected. Any step already queued before the reply was detected may still send depending on timing.

Cause: Sequence emails and emails sent from your inbox sync back to Recruiterflow via your email integration. If the email account is disconnected or wasn't connected in the first place, sent emails won't log automatically.

Fix: Go to Settings → Permissions and confirm your email account is connected and active. If it shows as disconnected, reconnect it.

Note: Only emails sent from connected accounts sync to Recruiterflow. Emails sent from a secondary account or alias that isn't connected won't appear on records.

If you've worked through the above and something still isn't right, email help@recruiterflow.com with: