Who this is for: Recruiters dealing with recipients stuck in Error status in a sequence.

Every sequence has an Errors tab that lists all recipients currently blocked by an error. The tab only appears once at least one recipient has started the sequence.

You can also spot errored recipients from the Recipients tab — their status shows as Error, and clicking it opens the error detail panel.

For each errored recipient, you have four options:

You can also bulk-select multiple errored recipients and apply any of these actions at once.

Error message: "LinkedIn integration is disconnected." / "Email provider integration (Gmail/Outlook) is disconnected." / "Text message integration is disconnected."

Fix: Go to Settings → Integrations and reconnect the relevant integration. Then return to the Errors tab and retry the affected recipients.

Error message: "##{{Candidate.FirstName}}, ##{{Sender.Signature}} could not be resolved."

Fix: Either add the missing information to the recipient's profile, or edit the sequence step to remove or add a fallback for the unresolvable token. Then retry.

Error message: "This recipient does not have an email address." / "This recipient has no LinkedIn URL."

Fix: Add the missing contact detail to the recipient's profile in Recruiterflow. Then retry.

Error message: "Phone number is invalid or not supported." / "Email format is invalid."

Fix: Update the contact detail to a valid format on the recipient's profile. Then retry.

Error message: "Email to john.doe@xyz.com bounced."

Fix: This is a permanent delivery failure — the address does not exist or is not accepting mail. Update the email address on the profile or remove the recipient from the sequence. Retrying a hard bounce will not succeed.

Error message: "This email could not be delivered because the message size is too large."

Fix: Go to Edit Content for the affected recipient, shorten the email body or remove large attachments, then retry.

Error message: "The recipient's mailbox is full and cannot receive emails."

Fix: Wait and retry later using the Retry action. This is a temporary issue on the recipient's end.

Error message: "Your email provider has temporarily blocked sending due to high volume."

Fix: Wait and retry after some time. If this happens frequently, review your daily sending limits in Settings → Users → Mailbox Settings → Sequences Email Limits.

Error message: "Text message to +1 123 456 7890 was not delivered." / "Text message could not be delivered. Please check your Twilio/RingCentral account."

Fix: Check your Twilio or RingCentral account for credit balance and restrictions. Update the phone number on the recipient's profile if it's invalid, then retry.

Error message: "LinkedIn message could not be sent because your account does not have permission."

Fix: Reconnect your LinkedIn account via Settings → Integrations and re-authorise the required permissions. Then retry.

Error message: "The assigned sender is no longer active or has been removed from the sender list."

Fix: Go to Sequence Settings → Sender Priority and reassign the affected recipients to an available sender.

Error message: "This email was flagged as undeliverable during verification."

Fix: Update the recipient's email address on their profile or remove them from the sequence.

Error message: "This profile is no longer available in Recruiterflow."

Fix: The recipient's record was deleted from Recruiterflow. Remove them from the sequence.

Error message: "An unexpected error occurred. Please try again."

Fix: Try the Retry action. If the error persists, contact Recruiterflow support.