Who this is for: Recruiters monitoring recipient progress inside a sequence.

Every recipient in a sequence has a status that tells you exactly where they are and what's happening. Here's what each one means and what you can do about it.

The recipient is actively moving through the sequence. This covers everything from waiting out a delay between steps to actively having a message dispatched. No action needed unless you want to intervene.

The recipient has reached a step that requires manual action from you — a Manual Email step or a Task step. The sequence is paused for this recipient until you act.

The sequence has been paused for this recipient — either because you paused it individually, or because the entire sequence was paused. No steps will execute until the recipient or sequence is resumed.

A step failed to execute for this recipient. Clicking the status opens the Errors tab filtered to this recipient, where you'll see the specific error and the suggested fix. Common causes include a disconnected integration, a missing email address, or an invalid phone number.

See Managing Errors in Sequences for a full list of error types and resolutions.

An email sent to this recipient hard-bounced — meaning the email address is permanently undeliverable. This is a terminal state. The only available action is to delete the recipient from the sequence.

All steps in the sequence have been successfully executed for this recipient. The sequence is complete for them.

You manually stopped the sequence for this recipient. This is permanent — recipients in Stopped status cannot be resumed. Their data remains visible in reports.

The recipient unsubscribed from emails or was added to the global suppression list. No further outreach will be sent to them via any sequence.

Not every action is available in every status. Here's a quick reference: