If your campaign emails are stuck, delayed, or simply not reaching recipients, one of a few common causes is almost always responsible. Work through each section below to identify and fix the issue.
Daily send limit reached
What's happening: Emails have stopped mid-send, or the campaign started but only a portion of recipients have received anything.
Cause: Your workspace has a daily email cap. Once that limit is hit, Recruiterflow automatically queues the remaining emails and resumes sending the next day.
Fix: Go to Settings → Profile → Mailboxes → Limit → Manage→ click on settings icon and check your current limit. If the cap is lower than your send volume requires, raise it — or accept the multi-day queue behaviour and let the campaign run its course. See Setting Your Campaign Email Send Limits for step-by-step instructions.
Added a touchpoint after the campaign already finished
What's happening: You added a new step to a campaign, but contacts who were already in it aren't receiving the new email.
Cause: Once a contact's campaign status shows Finished, they've completed all touchpoints at the time they were enrolled. Adding a new step afterward doesn't retroactively queue it for people who already finished — only contacts still actively in the campaign will receive the new step.
Fix: Re-enroll the relevant finished contacts into the campaign manually, or build a new campaign with just the additional touchpoint and enrol that audience fresh.
Emails are going out, but slowly
What's happening: Campaign emails are sending but there's a noticeable gap between messages — longer than expected.
Cause: Recruiterflow intentionally adds a 60–90 second delay between campaign emails. This makes your outreach look human-driven and reduces the risk of spam filters flagging your domain. If you have multiple active campaigns running at the same time, the system cycles through all live campaigns before looping back — which can stretch the gap to 5–10 minutes between sends from the same campaign.
Fix: This is expected behaviour, not a bug. If the delay feels excessive, check how many campaigns are currently active and pause any that aren't a priority right now — fewer active campaigns means faster cycling.
Email account disconnected
What's happening: Campaign emails never send at all, with no clear error shown.
Cause: If your email inbox has been disconnected from Recruiterflow — due to a password change, token expiry, or revoked permissions — campaign sends will silently stop.
Fix: Go to your Profile Settings → Email and check whether your inbox shows as connected. If it's disconnected, re-authenticate it from https://recruiterflow.com/settings#permissions. Once reconnected, your queued campaign emails should resume.
Things to know
Daily send limits are configured by Admins in Workspace Settings. If you don't have access to check or change them, ask your Admin.
The intentional 60–90 second delay between emails is a deliverability feature, not a slowdown. Removing it would increase the risk of your domain being flagged as spam.
A contact who has previously unsubscribed from campaigns will not receive emails regardless of the campaign setup — this is by design and cannot be overridden.
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