You CC'd or BCC'd the logging address but the email isn't showing up on the candidate or contact's profile. Here are the most common reasons and how to fix each one.
1. The logging address was entered incorrectly
What happens: The email never reaches Recruiterflow at all.
Fix: Go to Settings → General Settings → Sync email using CC/BCC and use the Copy button to get the exact address. Don't type it manually, even a single character difference means the email goes nowhere.
2. The recipient's email address doesn't match their Recruiterflow profile
What happens: Recruiterflow receives the email but finds no matching Candidate or Contact profile. The email goes into the unmatched queue and doesn't appear on any profile.
Fix: Open the candidate or contact's profile in Recruiterflow and confirm their email address exactly matches the one you emailed. Matching is exact - john@email.com and j.smith@email.com are treated as completely different addresses.
3. Your email address (From address) isn't recognised as a Recruiterflow user
What happens: The email arrives but Recruiterflow can't attribute it to a user, and it is not logged.
Fix: Make sure you're sending from the email address associated with your Recruiterflow account. If you send from an alias or a different address, Recruiterflow won't recognise you as the sender. Check Settings → My Profile to confirm your registered email.
4. You used BCC and expected replies to be logged
What happens: The original email is logged, but no replies appear.
Fix: This is expected behavior, not a bug. BCC'd emails do not track replies. If you need replies captured, you must use CC instead. There's no way to retroactively capture replies to a BCC'd email.
5. You used CC but a reply still isn't appearing
What happens: Your original email logged fine, but a reply from the candidate or contact didn't.
Fix: Check whether the logging address is still in the CC field of the reply. Some email clients or users remove CC recipients when replying. If the logging address was dropped from the reply's CC field, that reply can't be captured.
6. Your account has Gmail or Outlook OAuth connected
What happens: When OAuth is connected, CC/BCC logging is bypassed for that account to prevent duplicate emails from being logged twice.
Fix: CC/BCC logging is designed for accounts without OAuth. If you have OAuth connected, your emails should be logging automatically through that integration. Check the Conversations tab, the email may already be there via the OAuth sync.
Still not showing up after checking everything above?
Contact help@recruiterflow.com with:
The candidate or contact's name and profile URL
The From address you sent the email from
The recipient's email address
Whether you used CC or BCC
The approximate date and time the email was sent