You CC'd or BCC'd the logging address but the email isn't showing up on the candidate or contact's profile. Here are the six most common causes — and how to fix each one.

1. The logging address was entered incorrectly

What happens: The email never reaches Recruiterflow at all.

Fix: Go to Workspace Settings → General Settings → Sync email using CC/BCC and use the Copy button to get the exact address. Don't type it manually — even one wrong character means the email goes nowhere.

2. The recipient's email doesn't match their Recruiterflow profile

What happens: Recruiterflow receives the email but finds no matching Candidate or Contact. The email goes into the unmatched queue and doesn't appear on any profile.

Fix: Open the candidate or contact's profile in Recruiterflow and confirm their email address exactly matches the one you emailed. Matching is exact — john@email.com and j.smith@email.com are treated as completely different addresses.

3. Your From address isn't recognised as a Recruiterflow user

What happens: The email arrives but Recruiterflow can't attribute it to a user, so it isn't logged.

Fix: Make sure you're sending from the email address tied to your Recruiterflow account. Sending from an alias or a different address means Recruiterflow won't recognise you as the sender. Check Settings → My Profile to confirm your registered email.

4. You used BCC and expected replies to be logged

What happens: The original outbound email is logged, but no replies appear.

Fix: This is expected behavior, not a bug. BCC logging does not track replies — there's no way to retroactively capture them. If you need replies logged, switch to CC. See CC vs. BCC: Which Should You Use for Email Logging?

5. You used CC but a reply still isn't appearing

What happens: Your original email logged fine, but a specific reply from the candidate or contact is missing.

Fix: Check whether the logging address is still in the CC field of that reply. Some email clients - or the recipient themselves - may have removed CC recipients when replying. If the logging address was dropped, that reply can't be captured.

6. Your account has Gmail or Outlook OAuth connected

What happens: CC/BCC logging is bypassed for your account to prevent duplicate emails from being logged twice.

Fix: If OAuth is connected, your emails should already be logging automatically through that integration. Check the Conversations tab — the email may already be there via the OAuth sync. CC/BCC logging is designed for accounts without OAuth connected.