"Run now" is disabled
The agent can only run once per account every 24 hours. Check the timestamp next to the button — it shows the next available run time. Wait until then, or ask another admin when they last ran it.
Results page is empty after a run
This means no company profile in your account had investor text for the agent to scan. Profiles with an empty investor field are skipped entirely, so an empty results page usually means your AIRA company enrichment hasn't populated investor data yet, not that something went wrong.
A variant I dismissed still shows up
Check which portfolio company it's attached to. Dismiss only applies to the specific company the variant appeared on — the same variant will keep surfacing normally for any other company it's found on. That's expected, not a bug.
I don't see the agent in the AIRA directory
The Investor Mapping Agent is admin-only. If you're not an account admin, it won't appear for you. Ask an admin to run it or to grant you admin access.
A group only shows Create and Dismiss
That's expected when no existing company record clears the confidence threshold for that cluster — there's no suggested match to map to.
I ran a scan but didn't get notified
Check your spam folder for the email notification first. If the in-app notification is also missing, confirm the run actually completed by revisiting the agent's landing page — it shows the last run's timestamp.