In case your resumes are not being properly parsed, it can be due to any of the below reasons:

Unsupported Format

We support all major text file types including but not limited to DOC, DOCX, PDF, RTF, TXT, ODT, HTM and HTML, DOCM, DOTM, DOT, DOTX. However, sometimes the resumes might be in a format that is not readable by parsers. These may include JPEG, PNG and PDF with images embedded inside it rather than text.

Unsupported Language

Recruiterflow supports parsing in multiple languages.

Full parsing is supported for English, French, German, Spanish, Polish. Turkish. Portuguese, Italian, Dutch, Chinese (Simplified), Japanese, Russian, Arabic (Right to Left), Indonesian, Danish, Swedish, Romanian, Korean, Hebrew and Thai.

Basic parsing is supported for Ukrainian and Bulgarian.

In case a resume is in any other language, we won't be able to support it.

Parsing Limit has been reached

We have a fair usage limit on all accounts for advanced parsing. In our experience, less than 0.3% of our users face this issue. Once the advanced parsing limit is exhausted, we switch to our in-house parser that parses the email and phone but is not able to parse names (shows Unknown Candidate).
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In case this happens, you can get in touch with the customer success team and get your limit enhanced at nominal prices for any month.

Other reasons

Even machine learning has its limitations and sometimes we do see some files that might not meet any of the above criteria but we are still not able to parse them. This happens less than 0.05% time. In cases like these, do let our team know so that we can communicate this to our partners and optimize the algorithm for future parses.