If you see a "Failed to Load PDF Document" error when trying to open a resume or attachment inside Recruiterflow, the problem is almost always a Chrome setting that's telling the browser to download PDFs instead of displaying them.
The Fix
In Chrome, navigate to
chrome://settings/content/pdfDocumentsand press Enter.Set the toggle to Open PDFs in Chrome (not "Download PDFs").
Reload the Recruiterflow page — the PDF should now open inline.
Still Not Working?
If the PDF still won't load after changing the setting, try these:
Hard refresh the page: Press
Cmd+Shift+R(Mac) orCtrl+Shift+R(Windows) to clear the cached version.Try a different browser: Recruiterflow works with Firefox, Safari, and Edge. If the PDF loads there, the issue is Chrome-specific.
Disable PDF-related extensions: Some Chrome extensions (PDF editors, annotators) intercept PDF rendering. Disable them temporarily and retry.
Check if the file itself is corrupted: If only one specific resume fails to open, the file may be damaged. Ask the candidate to re-upload it.
Things to Know
This setting is per-browser and per-device. If a team member has the same issue, they'll need to update the setting on their own machine.
Chrome occasionally resets this setting after major browser updates. If the error reappears after a Chrome update, check the setting again.
This fix applies to resumes, job attachments, and any other PDFs opened inline within Recruiterflow.