With Recruiterflow's Aircall integration, you can trigger outbound calls directly from any candidate or contact profile using the Aircall desktop or web phone. Calls are automatically logged on the profile when they end, and call recordings can be synced too.
Before you begin
Supported clients: Aircall Phone Web App and Aircall Desktop App only. Mobile apps (iOS/Android) and the Chrome extension are not supported — the API may return a success response but no call is actually placed.
Single session only: Keep one Aircall tab or desktop instance open at a time. Multiple sessions can cause triggers to fail or drop.
Step 1 — Generate your Aircall API credentials
Log in to the Aircall Dashboard as an Admin.
Go to Integrations & API → API Keys.
Click Generate an API key, give it a name (e.g., "Recruiterflow"), and copy the API ID and API Token.
The SMS API is only available on Aircall's Pro plan.
Step 2 — Connect Aircall in Recruiterflow
In Recruiterflow, go to Settings → Integrations.
Find Aircall and click Connect.
Paste the API ID and API Token into their fields.
Click Save — Recruiterflow will validate the credentials.
Select the Aircall number to use for calls and SMS. Optionally, enable auto-logging for calls and recordings by checking the relevant boxes.
Tip: Only one set of company-level credentials is needed. All team members with Aircall seats can make calls once the integration is active.
Step 3 — Make an outbound call
Open any candidate or contact profile.
Hover over the phone number and click Call with Aircall.
Aircall rings the number inside your desktop or web phone app immediately.
When the call ends, Recruiterflow automatically logs the activity — and the recording, if enabled.
When it won't work
Mobile app: The API acknowledges the request, but no call is placed.
Multiple sessions: Having more than one Aircall tab or desktop instance open can cause the trigger to fail.
User unavailable: If you're already on a call or marked as unavailable, Aircall returns an error and the call won't start.
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