With Recruiterflow's Aircall integration, you can trigger outbound calls directly from any candidate or contact profile using the Aircall desktop, web, or mobile phone app. Calls are automatically logged on the profile when they end, and call recordings can be synced too.
Before you begin
Supported clients:
Aircall Phone Web App — works standalone.
Aircall Desktop App — works standalone.
Aircall mobile phone app (Android & iOS) — works standalone. Calls are logged against the correct candidate or contact and transcribed in AIRA Notetaker. Requires an active internet connection — without one, the call won't initiate.
Aircall Chrome extension — only works when the Aircall Web App is also installed and active. The extension auto-detects the phone number, but you still need to click Dial in the Web App to place the call. On its own, without the Web App running, the extension will not place calls.
Single session only: Keep one Aircall tab or desktop instance open at a time. Multiple sessions can cause triggers to fail or drop.
Step 1 — Generate your Aircall API credentials
Log in to the Aircall Dashboard as an Admin.
Go to Integrations & API → API Keys.
Click Generate an API key, give it a name (e.g., "Recruiterflow"), and copy the API ID and API Token.
The SMS API is only available on Aircall's Professional plan and above.
Step 2 — Connect Aircall in Recruiterflow
In Recruiterflow, go to Settings → Integrations.
Find Aircall and click Connect.
Paste the API ID and API Token into their fields.
Click Save — Recruiterflow will validate the credentials.
Select the Aircall number to use for calls and SMS. Optionally, enable auto-logging for calls and recordings by checking the relevant boxes.
Step 3 — Make an outbound call
Open any candidate or contact profile.
Hover over the phone number and click Call with Aircall.
Aircall rings the number inside your desktop, web, or mobile phone app immediately.
When the call ends, Recruiterflow automatically logs the activity — and the recording, if enabled.
Calling directly from the Aircall mobile app
You don't have to trigger the call from a Recruiterflow profile to get it logged. If you dial a call directly in the Aircall mobile app, and that number is associated with a candidate or contact in your Recruiterflow account, Recruiterflow automatically logs the call against that profile. Depending on your plan and your auto-logging settings, the recording is also added to AIRA Notetaker.
When it won't work
Chrome extension without the Web App: The extension alone won't place a call — the Aircall Web App must also be installed and active.
No internet connection (mobile app): The call won't initiate, and the app will show an "Internet Connection Lost" error.
Multiple sessions: Having more than one Aircall tab or desktop instance open can cause the trigger to fail.
User unavailable: If you're already on a call or marked as unavailable, Aircall returns an error and the call won't start.