Enriched fields showing "—" (dash) on a company profile
What's happening: The company record exists but hasn't been enriched yet.
Why it happens: Enrichment runs after a company is added — it doesn't happen instantly. Dashes on a new record are normal.
What to do: Give it some time. If dashes persist for more than 24 hours on a company that has a valid LinkedIn URL or website, contact Recruiterflow support.
A company filter isn't returning the candidates I expect
Check 1 — Current vs. Any. Confirm whether your filter is set to Current or Any. Set to Current, only candidates at that company right now will appear. See Understanding "Current Company" vs. "Any Company" in Filters.
Check 2 — Enrichment status. Current-company filters rely on enriched data. If the candidate's current company hasn't been enriched yet, the filter won't match even if the data looks correct on the profile.
Check 3 — Company is linked correctly. Enrichment ties to the company record via LinkedIn URL. Open the candidate's current company card and confirm that the LinkedIn URL is populated. If it's missing, the filter won't work.
Growth Journey isn't showing on a candidate profile
There are three common reasons:
No funding events during tenure. Growth Journey only appears when the company raised funding rounds while the candidate was employed there. No overlap = no Growth Journey.
Company hasn't been enriched yet. Enrichment needs to run before Growth Journey data appears.
Employment dates are missing or wrong. Recruiterflow uses start and end dates to determine which funding rounds fall within the candidate's tenure. Check and correct those dates on the candidate profile.
Fields I previously entered (Industry, Company Size, Revenue) have disappeared
If your account has been upgraded to the AIRA Plan, those three fields were replaced by enriched versions — Industries, Employee Headcount, and Annual Revenue (approx). Old values are not migrated automatically. The new fields populate from Crunchbase enrichment after the upgrade. See What Changed: Company Size, Industry, and Revenue Fields for AIRA Plan Users.
The company's funding data looks wrong
If a funding round is missing, has the wrong amount, or is attributed to the wrong stage, contact Recruiterflow support to flag it.
Total Funding, Company Stage, Investors, Last Funding, and Glassdoor Rating are read-only. These fields can't be edited manually.
I edited an enriched field and now the data is stale or wrong
Editing an enriched field turns off auto-enrichment for that field. If the enriched data has since changed, your manually-entered value won't update to reflect it.
To refresh enriched data, update the company's LinkedIn URL. This triggers a full re-enrichment run across all accounts. Your manually-edited fields keep their values — only the enrichment data refreshes.
The Chrome Extension isn't showing enriched fields when adding a company
This is expected for AIRA Plan users. Enriched fields (Industries, Employee Headcount, Annual Revenue) are hidden during company creation — including via the Chrome Extension. They populate after the company record is created and enriched. Once enriched, if those fields were edited, the edit option becomes visible in the extension.