If your emails have stopped syncing with Recruiterflow, the fix is almost always to reconnect your Google Workspace account so Recruiterflow gets fresh permission to send and receive on your behalf.
This article is for users on Google Workspace whose inbox sync has dropped off. It walks through reauthorizing the connection in a few short steps.
Why this happens
Google Workspace asks third-party apps like Recruiterflow to re-verify their access from time to time. When that consent expires — or an admin revokes it, or a password is reset — emails stop flowing in either direction. Reconnecting restores the link.
How to fix it
Go to your Google account permissions page: https://myaccount.google.com/permissions. Make sure the account shown in the top-right corner is the same email you use for Recruiterflow.
Find Recruiterflow in the list of third-party apps and remove its access.
Open Recruiterflow and try sending an email to any candidate. The send will fail — that's expected.
Head to Settings → Permissions (recruiterflow.com/settings#permissions) and connect the Email permission back.
Practical example
A recruiter on your team says emails from candidates aren't showing up in their inbox view anymore, and outbound emails sent through Recruiterflow aren't reaching candidates either. They reset their Google password last week. You walk them through the steps above — within a minute they're back to sending and receiving normally, and the missed inbound emails appear once the next sync cycle runs.
Things to know
This flow applies to Google Workspace accounts only. Other email providers aren't supported for sync.
A password reset, admin policy change, or 2FA change on the Google side will usually break sync. Reconnecting is the fix in all three cases.
After reconnecting, give it a few minutes for the backlog of inbound emails to appear — sync isn't instant.
If reconnecting doesn't resolve it, write in to support and we'll dig into the logs.