When using Zoom Phone with Recruiterflow, call recordings are stored in your Zoom account. To ensure Recruiterflow can access these recordings and generate transcripts via AIRA Notetaker, proper call recording permissions must be configured in Zoom.
Why Call Recording Access Matters?
For Recruiterflow to retrieve call recordings and transcripts:
Call recording must be enabled in your Zoom Phone integration settings within Recruiterflow
Your Zoom account must have the appropriate permissions to access recordings
Recording access settings in Zoom determine which users can view, download, or manage recordings
Managing Call Recording Permissions in Zoom
Zoom allows you to control who can access call recordings at different levels. By default, phone users can access their own ad hoc recordings (recordings started using in-call controls).
Key Points:
Automatic recordings: Recordings that start automatically based on policy settings
Ad hoc recordings: Recordings manually started during a call
Account owners and admins have access to recordings by default
How to Share Call Recordings
To change a phone user's access to call recordings:
Sign in to the Zoom web portal as an admin
In the navigation menu, click Phone System Management, then Users & Rooms
Click the name of the phone user
Click the Policy tab
Scroll down to the Automatic Call Recording or Ad Hoc Call Recording setting
Click Access Manage Member List
Add users and set their permissions:
Access: Members can view the recordings (granted by default)
Download: Members can download recordings
Delete: Members can delete recordings
Note: If a phone user is allowed to delete a recording, deleted recordings are removed for all phone users, including the owner.
For more details on managing call recording access in Zoom, refer to Zoom's official guide: How to change a phone user's level of access to call recordings
Troubleshooting
If call recordings or transcripts are not appearing in Recruiterflow:
Verify that Enable call recording is checked in Recruiterflow's Zoom Phone integration settings
Check your Zoom account permissions to ensure you have access to recordings
Confirm that call recording is enabled in your Zoom Phone policy settings
Try disconnecting and reconnecting the Zoom Phone integration in Recruiterflow
For additional support, contact our team at help@recruiterflow.com.