You can rerun transcription on a Notetaker call by yourself.
Steps
Open the call from the candidate, contact, or company profile it's logged against, or from the Notetaker Meetings list.
On the call detail page, go to the options icon as seen in the image.
Click Retranscribe Recording.
Retranscription starts immediately. A status message appears on the transcript pane showing the job is in progress.
Once the new transcript finishes, it replaces the existing transcript on the call. A new summary is generated from the updated transcript automatically.
Before you retranscribe
If the original issue was a misidentified language, check your Notetaker language setting first. Retranscribe Recording uses the language configured in your Notetaker settings, not a language picker on the call itself. See Choosing the Language for a Retranscribe.
Things to know
You can retranscribe the same call up to 3 times.
If the retranscribe job fails, your existing transcript and summary stay exactly as they were, nothing is lost.
If the new transcript generates successfully but the summary doesn't, you can regenerate the summary separately without rerunning the transcript.