I don't see the Retranscribe Recording option
Make sure the call has finished processing. Retranscribe only appears on calls where an initial transcript already exists. If the call is still in the processing stage, wait for the first transcript to complete.
The retranscribe job failed
Your original transcript and summary are unaffected by a failed job. Confirm your Notetaker language setting matches the language spoken on the call, then try again. You have up to 3 attempts per call.
The transcript retranscribed, but it's still wrong
Double check the language set in your Notetaker settings before retrying. Retranscribe uses that global setting, so if it wasn't updated before you triggered the rerun, the new transcript will have the same issue as the original.
The transcript updated, but the summary didn't
Transcript generation and summary generation are separate steps. If the summary doesn't update after a successful retranscribe, regenerate the summary manually from the call detail page.
I've used all 3 retranscribe attempts and the issue isn't fixed
Reach out to Recruiterflow support with the call link so the team can investigate further.