This article covers everything related to your Recruiterflow subscription — how billing works, how to change your plan, and how to cancel your account.
How billing works
Recruiterflow charges on a monthly or annual cycle, depending on the plan you signed up for. Your billing date is the date you first subscribed, and charges renew automatically on that date each cycle.
Charges go to the card on file in your account. Only account Admins can view or manage billing details. Access billing at Settings → Billing.
To view your invoices, go to Settings → Billing and scroll to Invoice History. Invoices are also emailed to the account owner after each charge.
Upgrading your plan or adding users
To upgrade to a higher plan or add seats:
Go to Settings → Billing.
Click Change Plan or Add Users.
Select your new plan or user count and confirm.
Upgrades take effect immediately. You'll be charged a prorated amount for the remainder of your current billing cycle, then the full new amount on your next renewal date.
Downgrading your plan or reducing users
To reduce your user count or move to a lower plan:
Go to Settings → Billing.
Click Change Plan and select the lower plan or reduced user count.
Confirm the change.
Downgrades take effect at the end of your current billing cycle — you keep full access until then and won't be charged the lower rate until the next renewal.
Important: If you're reducing your seat count, deactivate the users you're removing before your cycle ends. Active users above your new plan limit may cause a billing error at renewal.
Upgrading, Downgrading or Cancelling your subscription
To upgrade your subscription, you can simply fill the following form and one of our team members will reach out to within 1 business day to setup a call and help you upgrade to the best plan.
To downgrade or cancel your Recruiterflow subscription, email help@recruiterflow.com with the subject line "Downgrade/Cancel subscription — [your account name]". The team will process the downgrade or cancellation and confirm via email.
You can also reach out via the chat widget in the bottom-right corner of any Recruiterflow page.
What happens after you cancel: Your account stays active until the end of your current billing period. After that, your account closes and no further charges are made. Your data is retained for 30 days after account closure — contact support within that window if you need a data export before everything is removed.
Refunds and disputed charges
If you were charged after submitting a cancellation request, or if you believe a charge is incorrect, email help@recruiterflow.com with your invoice number and a brief description of the issue. Refund requests are reviewed case by case and typically resolved within 1–2 business days.
Common billing issues and how to handle them:
Charged after cancelling: If you didn't receive a cancellation confirmation email, your cancellation may not have been processed. Email support with the date you requested cancellation and we'll investigate immediately.
Wrong user count charged: If you reduced your seat count but were billed for more users, email support with your invoice number. This is usually resolved within 1 business day.
Invoice address or company name incorrect: Email support with the correct details and we'll update the invoice and resend it.
Updating your payment method
To add or update the card on file, see How do I add a credit card to my account?