There are two main reasons a Recruiterflow account gets suspended: a planned pause that's run its course, or an involuntary block triggered by a failed payment or lapsed subscription. Both are fixable. The steps differ slightly depending on which situation you're in.
Scenario 1: Reopening after a planned pause
If you previously requested a subscription pause and are now ready to reactivate:
Email help@recruiterflow.com with the subject line: "Account Reopen Request — [Your Account Name]"
Include your account email and your intended restart date.
The support team will reactivate your account and confirm when access is restored.
Your data will be exactly as you left it. Settings, pipelines, candidates, contacts, and notes are all preserved during a pause.
Heads up on integrations: Email sync, calendar sync, and any connected integrations (like LinkedIn or Zapier) will need to be reconnected after reactivation. These connections go inactive during a pause.
Scenario 2: Account blocked due to a billing issue
If your account was suspended because of a failed payment or expired subscription (you'll usually see a message when trying to log in), here's how to resolve it:
Go to Settings → Billing and check whether there's a failed payment listed.
Update your payment method or retry the charge. See How to Add or Update a Credit Card on Your Account.
If the payment goes through, your account should restore automatically within a few minutes.
If you can't access Settings (because the block prevents login), email help@recruiterflow.com with the subject line: "Account Reopen — Payment Issue — [Your Account Name]" and the team will assist directly.
See Why your payment was declined (and how to fix it) for a full list of decline codes and what each one means.
Scenario 3: Account blocked for another reason
If your account is suspended and it's not related to a payment failure or planned pause (for example, a contract or terms issue), email help@recruiterflow.com with the subject line: "Account Reopen Request — [Your Account Name]" and explain the situation. The support team will investigate and confirm next steps.
After your account is reopened
Once access is restored:
Check your integrations. Email, calendar, and LinkedIn connections may need to be reconnected. See Enabling email and calendar permissions.
Review active sequences. Any campaigns or sequences that were running before the suspension will be in a stopped state. You'll need to restart or re-enroll recipients manually.
Verify your billing details. Confirm the correct payment method is on file to avoid future suspensions. See How to Add or Update a Credit Card on Your Account.
Things to know
Your data is never deleted due to a suspension. All candidates, contacts, jobs, and activity are preserved.
If you can't log in to resolve the billing issue yourself, the support team can manually restore access once the payment is resolved.
Reopening an account doesn't automatically restart any sequences or automations. You'll need to resume those manually.