Not every call needs a follow-up email. So AIRA doesn't write one for every call. Here's exactly what it looks for before generating a draft.
How it works
After a Notetaker call ends and processes, AIRA evaluates the transcript for three signals:
Explicit next steps — either party said they would do, send, or decide something.
Open commitments — a question was asked and left unresolved, or a deliverable was promised.
Scheduled follow-on actions — a next meeting, demo, or check-in was agreed to.
If AIRA finds at least one of these signals, it classifies the call as follow-up warranted and shows the agent in the call record. If none are present, the call is classified as follow-up not required. Nothing is generated, and you won't see the agent option under the drop down.
Practical example
A recruiter has two calls back to back. On the first, a hiring manager says "send me the updated job description by Friday." That's an explicit next step, so you will the agent, trigger it and AIRA drafts a follow-up. On the second, the call is a quick informational check-in with no open items or promises. AIRA correctly generates nothing, and it wont even show the agent in the call record.