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Troubleshooting: why can't I edit this field?

The most common reasons an inline field won't accept edits.

Written by Amogh Balikai

If clicking a field doesn't turn it editable, check these in order:

  • Is the profile locked? Non-admins can't edit any field on a locked profile, look for the Locked status banner.

  • Do you have edit scope? View-only users can see fields but can't edit them.

  • Is the candidate outside your ownership boundary? Some edit scopes are restricted to owned records only.

  • Is this a primary email or phone? Primary contact entries can't be archived or deleted directly, you have to designate a different entry as primary first.

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