When a recipient replies to a campaign email with an out-of-office message, here's what happens.
How Recruiterflow handles out-of-office replies
Recruiterflow's campaigns stop sending to a recipient when they reply — but timing determines whether an out-of-office response triggers that stop.
Reply arrives within a few minutes of sending: The recipient stays in the campaign and will receive the next touchpoint as scheduled. This is the most common scenario with out-of-office auto-replies.
Reply arrives after a few minutes: The recipient is removed from the campaign. This is rare with out-of-office replies, but it can happen depending on the mail server's response time.
Re-adding a removed recipient
If a candidate was removed and you want them back in the campaign:
Open the candidate's profile.
Find the campaign under their profile on the left side and remove it.
Add them back to the campaign from the profile.
Note: Re-added recipients restart from Step 1 of the campaign — they won't pick up where they left off.
Things to know
Out-of-office replies almost always come in fast enough that the recipient stays in the sequence and continues receiving touchpoints.
If you want to avoid re-adding recipients manually, consider pausing the campaign for that candidate until they return instead.